Frequently Asked Questions
Everything you need to know about your Soocas shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fit may vary by style.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are your materials sustainably sourced?
At Soocas, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to ensure high quality with a lower environmental impact.